Customer Care

Customer Service

At Team Valhalla Racing, the most important thing is that the customer is satisfied. If you have an issue with a product you've purchased from us, please feel free to contact us and we will resolve the situation to the best of our ability.

Privacy Policy

The trust that customers place with us in terms of handling their personal and payment information is very important.  Team Valhalla Racing does not store any of this information on our computer system.  All shipping and payment information is stored off site with a secure processor.  Team Valhalla Racing's computer system is PCI compliant.

Shipping addresses are shared only with the organizations needed to complete a delivery - UPS and USPS.

Payment information is only given to our merchant service provider for the purpose of processing payments for credit cards.  This information is given directly to our merchant service provider through the check out process and is not stored on our computer systems. 

Customer contact information is not shared or sold.  Customer contact information is used only to promote new items, sales promotions, or news information.  Customers that no longer wish to be included in mailings are removed from the contact list.

Creating An Account

You have the option at the end of the check out process of creating an account with Team Valhalla Racing. If you create an account, you will be able to speed up the Check Out process with future orders and view past purchases.

Shipping Information

We'll make every effort to ship your order as soon as possible, but this may depend on inventory levels at the time your order is placed. If you would like to receive your order by a specific time, please contact us either by phone or email to let us know what time frame you are dealing with.

Most shipments are made utilizing UPS. Every UPS package has a tracking number that is emailed to the customer upon its shipment. If you’re not receiving an email from UPS with tracking information, you may want to check your “Junk Mail” folder.

International Orders

All International Orders are sent via United States Postal Service (USPS) Priority Mail and may take upwards of three weeks delivery time depending on the location.  A tracking number will be forwarded to the customer as soon as the shipment is made. 

Once the package is sent, delivery is beyond our control.  Team Valhalla Racing will gladly assist with applying for additional tracking information for any package that is beyond the three week delivery time frame.

Return Policy

If you wish to return an item(s) that you have purchased, please contact us. All returned items must be in the condition that they were purchased. No race worn items can be returned.

Once the item(s) has been returned to us, we will issue a refund for for the purchase price of the item(s) returned.

Shipping costs are not refunded.

In a situation where an item is exchanged for a different size, shipping charges will be applied to the replacement item.

Unless due to extenuating circumstances, returns will not be accepted after 30 days.

 

Team Valhalla Racing reserves the right to cancel or refuse any order. In the event an order is cancelled or refused, all received funds will be returned immediately.

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Team Valhalla Racing

22227 F-50
Stryker, OH 43557
Ph: 419-682-1360